General conditions, right of withdrawal and complaint
RIGHT OF WITHDRAWAL
By law, you always have a 14-day right of cancellation when you book courses with Studio Kransen (in accordance with law 2005:59 ). The right of withdrawal applies from the moment the payment has been made and a binding agreement has been entered into. If you cancel your purchase within these 14 days, you will be refunded the full course amount.
However, if your booking of a course takes place within 14 days, you give consent at the time of booking that your right of cancellation is not covered by the right of cancellation. To use the right of withdrawal, contact us at info@studiokransen.se.
REBOOKING
You always have the option of rebooking your course for another. If it is within the deadline for the right of withdrawal, you can of course change the course free of charge. An exception is, however, booked courses starting during the deadline. Then our regular booking conditions apply. Our terms once the deadline has expired are as follows:
If it is between 14 and 8 days left until the start of the course, you will be charged a rebooking fee 500 kroner.
If it is 7 days or less until the start of the course, you will be charged a rebooking fee 1000 crowns.
ABSENCE
In the event of minor illness or other reasons preventing you from participating in one or more course sessions, you unfortunately have no possibility of getting part of the course fee back. There is also no guarantee to let you make up for a missed opportunity.
INTERRUPTED COURSE
If you need to cancel a course that has started, no course fee will be refunded. If the reason why you cancel the course is a permanent impediment to study, such as your own illness or that of a loved one verified with a doctor's certificate, a fire in your own home or another comparable reason that you could not have foreseen, the not yet used part of the course fee will be refunded with a deduction for any study material.
BOOKING FOR ANOTHER PERSON
If you book a place for someone other than yourself, we want you to send us a supplementary email with the person or persons' full name, postal address, mobile number and email address to info@studiokransen.se
CANCELED OR CHANGED COURSES
Studio Kransen reserves the right to make necessary changes, e.g. change instructors or cancel courses with too few participants. If this results in you no longer being able to participate, you will be refunded the full course fee.
COMPLAINT
If you are dissatisfied with a course, contact us at info@studiokransen.se and we will come up with a solution together. You have the right to advertise the course under certain circumstances (according to the Consumer Service Act 1985:716) . If we do not agree, you can turn to the General Complaints Board (ARN).